> For the complete documentation index, see [llms.txt](https://docs.coda.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.coda.co/coda-portal/finance-guide/reconciliation-invoicing-and-settlement/finance-faqs.md).

# Finance FAQs

*<mark style="color:purple;">**Why are invoices sent from Coda to the Partner for certain payment channels and from Partner to Coda for others?**</mark>*

* When the Annex or E-annex for a payment channel indicates that sales made by Partners are to Coda, Partner agrees to sell to Coda content that is accessed by End Users at a discount. Partner will invoice Coda each settlement cycle for the Transaction Value of all Successful Transactions made during the month when transactions were processed less the agreed-upon discount.
* When the Annex or E-annex for a payment channel indicates that sales made by the Partner are to End Users, Coda shall provide transaction-processing services to the Partner and invoice the Partner each settlement cycle for the fees described in the Annex or E-annex.

*<mark style="color:purple;">**Here are two examples to illustrate how the invoicing flow works:**</mark>*

1. <mark style="color:purple;">**Scenario A: a payment channel where the Partner sends an invoice to Coda (i.e. where the Partner agrees to sell content to Coda at a discount).**</mark> Suppose a Partner processes transactions in the month of January. The Sales Report would be automatically generated by Coda and sent by email to the Partner on 1 February. For channels with a settlement period of 60 days, the Partner would then be responsible for sending an invoice to Coda’s finance team no later than the 25th of March. Provided the invoice is in order, the payment would then be sent by Coda to the Partner before 31 March.
2. <mark style="color:purple;">**Scenario B: a payment channel where Coda sends an invoice to Partner (i.e. where Coda agrees to provide transaction-processing services to Partner.)**</mark> Suppose a partner processes transactions in the month of January. The Sales Report would be automatically generated by Coda and sent by email to the Partner on 1 February. For channels with a settlement period of 60 days, Coda would then be responsible for sending an invoice to the Partner’s finance team no later than the 25th of March. The payment would then be sent by Coda to the Partner before 31 March.

*<mark style="color:purple;">**How is the settlement process handled?**</mark>* \
We send transaction reports to the partner on the **2nd** of each month. By the **10th**, we provide invoices, purchase orders, and self-billing PDFs to the Partner as a summary of the net settlement amount for the previous month.

The Partner is required to send us invoices for their content transactions by the 24th of each month. On the last working day of the month, we process the settlement and send a payment details notice summarizing the transactions.

*<mark style="color:purple;">**What’s the procedure for issuing an invoice?**</mark>*\
We issue invoices for transactions that fall under the transaction processing structure.&#x20;

When a Partner sells content to Coda (under the sale of content structure), we issue a purchase order (PO). The Partner can then use the PO amounts to send an invoice to Coda for the content sold.

*<mark style="color:purple;">**When will we receive our settlement?**</mark>*\
Settlements occur on the last working day of the month through telegraphic transfer/SWIFT. Depending on the processing times of the intermediary and beneficiary banks, it may take 1 to 5 working days for the funds to reach your bank account.

*<mark style="color:purple;">**Should tax be included in my invoice?**</mark>*\
Yes, if the Partner is a GST-registered entity in Singapore.

*<mark style="color:purple;">**How can I check if I need to issue an invoice? / How do I verify my payment structure?**</mark>*\
**Coda uses two transaction structures:**

* Coda sends an invoice: When the Partner sells directly to end-users. Coda provides transaction processing services for these purchases via the Coda platform.
* Coda sends a purchase order when the Partner sells content to Coda. Coda then resells this content to end-users or through affiliates or designated payment channel partners.

*<mark style="color:purple;">**Why wasn’t the settlement automatically credited to our account?**</mark>*\
There might be an issue with the recipient bank. If Coda confirms the funds have been sent, we suggest contacting your bank directly for further investigation

*<mark style="color:purple;">**Can the settlement be made in a different currency (e.g., X currency)?**</mark>* \
Currently, settlements are processed only in USD. For special requests, please contact our Treasury team.

*<mark style="color:purple;">**Why haven’t I received my settlement yet?**</mark>* \
Settlements are made on the last working day of the month via telegraphic transfer/SWIFT. It may take 1-5 working days to reach your bank account. If you haven’t received it after 5 working days, we will check with our bank for any bounce-back issues.

*<mark style="color:purple;">**Is it possible to settle at any time?**</mark>* \
Currently, settlements are processed in monthly and mid-week cycles (T+15 and bi-weekly). For specific requests, please contact the GPT team for discussion.

*<mark style="color:purple;">**Random settlement discrepancy issues:**</mark>*

1. Amount discrepancies
2. Missing transactions

Please report these to the Coda finance team at *<mark style="color:yellow;"><payables@codapayments.com></mark>*. Finance will investigate the discrepancies.

*<mark style="color:purple;">**How long does it take to receive a response from the Coda Finance Team via email?**</mark>*\
I’ve sent my invoice but haven’t received a reply. The Coda finance team will respond to invoice-related queries by the end of the month at the latest.

*<mark style="color:purple;">**Can I change the bank account where the settlement is made?**</mark>* \
For support regarding bank change requirements, please reach out to our customer success team at ***<customersuccess@codapayments.com>***

*<mark style="color:purple;">**Which of my accounts is being used for the settlement?**</mark>* \
Settlements are made to the bank account stated in the agreement. Any addendums or changes will refer to the latest information.

*<mark style="color:purple;">**What is my outstanding balance? / How do I check my balance?**</mark>* \
Please contact the Coda finance team at *<mark style="color:yellow;"><payables@codapayments.com></mark>* for all balance inquiries.

*<mark style="color:purple;">**Will Coda continue making monthly settlements before the Partner reaches their cap?**</mark>* \
No, settlements are processed only when the Partner reaches their cap. However, special requests from the Partner can be accommodated.

*<mark style="color:purple;">**Can the settlement report be sent to a new email address / Request email changes?**</mark>*\
Yes,  please reach out to our customer success team at ***<customersuccess@codapayments.com>***

*<mark style="color:purple;">**Random GST-related concerns:**</mark>*\
Example: If a Partner registers for GST on March 1, 2024, should the March invoice be reissued?

* If the invoice has already been settled, it cannot be reissued.
* If the invoice has not been settled, it can be reissued.

*<mark style="color:purple;">**How do settlement caps change?**</mark>* \
The default settlement cap is USD 100 after the remittance fee. Specific caps can be set upon the Partner's request.

*<mark style="color:purple;">**Concerns about the payment structure / Change payment structure request**</mark>*\
Changes are possible.  please reach out to our customer success team at ***<customersuccess@codapayments.com>***

*<mark style="color:purple;">**FX rate used for settlement: Is there any website for reference?**</mark>*\
Please contact the Coda finance team at *<mark style="color:yellow;">**<payables@codapayments.com>**</mark>* for FX source references.\ <br>

<br>


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