General Questions
Integration Question
1. Where is the Payment Channel list available for integration?
Payment Question
1. I received an error, where can I check what does the error code means?
Error Codes: Please refer here
2. The user did not receive the purchased item after payment
Please provide the following information to our TS team for transaction checking:
Transaction Date/Time
User ID
Amount
Coda Transaction ID
Screenshot of payment proof from Coda
3. Didn't receive a callback notification?
Please verify whether the configuration is complete and accurate under the Integration -> Codapay -> Merchant & URLs Configuration section on the Publisher Portal's left sidebar.
If everything is correct, please reach out to your Codapay support team with the Coda Transaction ID for further assistance.
4. How does Codapay notify us of discontinued payment methods? Will we receive an error code if we request payment for a discontinued method?
Codapay will send notifications about discontinued payment methods to a subscription email address. If you request payment for a discontinued method, you will receive the error code 1301 Payment channel close/maintenance.
Refer to our Error Codes here.
5. Brazil transactions face high-frequency errors in codes 248, 249, and 250
This is due to the KYC process implemented for verifying customer document numbers and validity, which includes validating the CPF/CNPJ number.
When a user makes a purchase, they are required to provide their CPF/CNPJ on the Coda checkout page. If customers input an invalid CPF/ CNPJ number, they will receive the following error message: “Invalid CPF/CNPJ, please verify your CPF/CNPJ number."
Refer to our Error Codes here.
6. How can I differentiate Sandbox and Production transactions?
You can choose the appropriate options below:
Merchant order ID, Example: Prod1234, Stage1234
Configure sandbox and production URLs separately
Publisher Portal
1. I have entered the correct password and OTP code but nothing happens or an error is displayed
Please remove/delete the previous authentication code from the Authenticator App to log into the Publisher portal. Get a new login link by "Forgot your password", and log in again using the Authenticator App to scan the new authentication code.
3. How can I invite my team members?
Publisher Portal -> Team -> Invite Member -> Send Invitation (Only available for Admin role)
4. Will sandbox transactions appear in the Publisher Portal > Transaction tab?
No. Transactions made in the sandbox environment will not show in the Transaction tab. You may use the inquiryPaymentResult API to check their status.
Transaction Report
Please review the detailed documentation.
1. How can I receive Coda’s transaction reports?
Email – Directly delivered to your inbox.
SFTP – Secure File Transfer Protocol for automated retrieval.
Webhook Notifications – Get real-time alerts when a report is ready.
2. What types of transaction reports does Coda provide?
Coda offers transaction reports in Daily, Weekly, and Monthly frequencies.
3. What IP addresses should I whitelist for my SFTP server?
Please refer to Publisher Transaction Report
Last updated
Was this helpful?