Refund API

1. Transactions that are NOT supported by the Refund API

1. Transactions that are marked as failed on Coda records but customers are charged

2. Codashop transactions

2. What is the date range limitation of the refund?

Refunds need to be requested within 14 days after a transaction is completed

3. What is the SLA between the initiated refund request and the updated final refund status?

Within 3 working days

4. What is "amount_currency" and "amount_value" ?

The local currency based on the original payment

5. What payment channels are eligible for a refund?

Please refer to the list here. If the payment channel is not supported, we will return with "Failed" status. Please reach out to publisher support if you have any concerns.

6. Do we support Sandbox testing?

Yes. However, to simulate approval or rejection of a refund request, merchants must provide the Coda transaction ID to us. Coda will then manually update the status.