Currency and Financial Details

Looking for information on currency and financial details? Discover how to manage your payout requests, access transaction reports, and update your contact information efficiently.

Currency and Financial Details

1. What are the supported currencies for payout requests and beneficiaries?

• We primarily support payout requests in USD. Beneficiaries will receive payouts in their local currency, with exchange rates updated daily based on market conditions.

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1. Is there an API for detailed reconciliation data?

• No API is available. Reconciliation statements are provided on T+1 days, with monthly statements issued on the 5th.

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1. Will there be a report for payout transactions?

• Yes, we provide reports for payout transactions. You will need to provide us with your email address, and we will send you two types of reports: daily and monthly.

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1. When will we receive these daily and monthly reports?

• Daily reports are sent T+1 of transaction time via email. Monthly reports are sent on M+5 via email.

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1. How do I change my contact details for payout notifications?

• Please email [e-mail] to update your contact details for payout notifications.

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1. Can I transfer my balance from Payin to Payout?

• Email [e-mail] with the amount and details. Transfers can only be made within the same country (e.g., Egypt Payin -> Egypt Payout). If we receive the email instruction during working hours, the transfer will be processed on the same day. For instructions received after working hours, the transfer will be updated on the next business day.

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1. How can I view the existing Payin balance?

• Check the monthly Payin PO sent via email with the subject: "Monthly Invoices for - mm-yy."